Shipping policy

Order Processing

  • Orders are typically processed within 2-5 business days after your order is placed.
  • Pre Orders take approximately 2 weeks to ship out. 
  • Orders are not processed, shipped, or delivered on weekends or holidays.
  • During new product launches, sales, or high-volume periods, processing times may be extended.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic (U.S.): 3-7 business days after shipment
  • International: 7-24 business days after shipment (delivery times may vary by country and customs processing)

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other unforeseen circumstances.

Made-to-Order Items

Certain items, including custom engraved products and select limited releases, are made to order and may require additional processing time.

Estimated processing time for made-to-order items:

  • 5-7 business days before shipment

Any extended production times will be noted on the product page.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Reign & Conquer is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping address, please contact us immediately at support@reignandconquerco.com.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, Reign & Conquer is not responsible for lost, stolen, or delayed packages.

If your package is marked as delivered but cannot be located:

  1. Check with neighbors or household members.
  2. Contact the shipping carrier directly.
  3. If additional assistance is needed, contact us at support@reignandconquerco.com, and we'll do our best to help.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will work with you to resolve the issue as quickly as possible.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their country. These fees are not included in the purchase price or shipping cost.

Questions?

If you have any questions regarding your order or shipping, please contact us:

Email: support@reignandconquerco.com
Website: www.reignandconquerco.com

Thank you for supporting Reign & Conquer and our mission to build a community centered on resilience, strength, and giving back.